Terms of Service | DPG Advantage

Service access

DPG Advantage provides account, role, people, scorecard, artifact, recommendation, and decision-support workflows for Developing People Group clients. Use of the tools requires an active subscription, a purchased product or role workflow, or DPG-approved internal/manual access.

Checkout and billing

Purchases and subscriptions are completed through secure Stripe checkout. Monthly subscription access renews automatically until changed or cancelled through the billing portal or by contacting support. One-time purchases unlock the purchased workflow or product path and do not create full-suite subscription access unless that subscription is separately purchased.

Subscriptions and cancellation

Subscription access remains active while the subscription is current and payment is successful. A cancelled subscription stops future renewal billing but may remain available through the end of the paid billing period unless DPG or Stripe indicates otherwise. Failed, disputed, refunded, or reversed payments may reduce, pause, or remove access.

Receipts, refunds, and billing support

Stripe sends purchase and renewal receipts when checkout and payment events are completed. Refunds, credits, cancellations, and billing corrections are handled by DPG support according to the product purchased, work already delivered, client agreement, and applicable Stripe records. Billing questions should be sent to support@developingpeoplegroup.com.

Client responsibility

Account administrators are responsible for using accurate company information, inviting appropriate users, entering participant, candidate, collaborator, or employee information only when they have permission to do so, reviewing outputs before use, and keeping login credentials secure.

Appropriate use

The app is intended to support leadership, hiring, integration, and development decisions. It should be used as decision support alongside human judgment, structured conversation, and applicable client policies. It should not be used as the only basis for employment, compensation, legal, medical, or other regulated decisions.

Client data and work products

Reports, scorecards, recommendations, downloads, and other work products may include client-provided information and DPG-generated analysis. Clients are responsible for deciding how those materials are shared inside their organization. DPG may retain copies or records needed to operate the workspace, support the client, monitor system health, troubleshoot issues, preserve billing records, and maintain reasonable backups.

Availability and changes

DPG may update features, pricing, product names, workflows, service providers, and access rules as the platform develops. DPG will make reasonable efforts to keep purchased and active client workflows available, but service may be interrupted for maintenance, provider outages, security work, or operational issues.

Support

For billing, account access, cancellation, data, or service questions, contact support@developingpeoplegroup.com.